Privacy Policy

This policy explains how Newcastle Fireplaces ("we", "us") uses any personal information you give us through this website.

Information we collect

When you send our quote form, we collect your name, email address, postcode, the service you are interested in and your message. We only use this to reply to your enquiry and prepare your quote.

How your enquiry is processed

Quote requests are sent to us by email through Formspree, the service that handles our website form. We do not sell your details or pass them to anyone for marketing.

Cookies and analytics

We may use Google Tag Manager and related analytics tools to see how people use the website so we can improve it. These tools can set cookies, which you can block or delete in your browser settings.

How long we keep your information

We keep enquiry details for as long as we need them to deal with your enquiry and any work that follows, or for as long as the law requires.

Your rights

Under UK data protection law you can ask to see, correct or delete the personal information we hold about you. Email info@newcastlefireplaces.co.uk to make a request.